Debt Recovery Process

The Green Door debt recovery process is outlined below to provide further information on our debt collection service.

  • Make the call to us

    During the initial telephone contact with you we will explain to you fully that we will only ever receive payment for our services if we are successful in recovering money for you. If we do recover money for you our charges are fixed at 20% plus vat of the sum actually recovered from the debtor. We will pay all the appropriate court fees and other expenses.

    Telephone: 0161 836 9970

  • Our approach

    We take an individual approach to each debt. The approach taken depends on the nature of the debt and of the debtor. We are able to use negotiation outside court proceedings, county or high court proceedings, insolvency action such as bankruptcy, or winding up petitions to secure recovery of debts. Whilst giving all these services we do not ask you for any money unless we are successful. Our fees are fixed at 20% plus vat of any sum recovered. This payment by results approach is Green Door’s unique selling point in a difficult marketplace. But by working in this way we can assure you of the Green Door approach: payment by results at a predictable level.

  • Progressing a case

    If you wish to proceed then we will obtain as much information as possible from you regarding the nature and extent of the debt, details of any previous steps taken to recover the debt, and any information you can provide on the debtor’s financial position.

  • We create a unique case file for you

    At this point we open a file, generate a unique case reference and provide an engagement letter and details of our terms and conditions of business to you.

  • Initial investigations begin

    Following file opening we carry out initial investigations into the current financial position of the debtor, for example, property ownership and/or current trading status.

  • Contacting the debtor

    An initial letter of demand is sent to the debtor requesting payment of the outstanding debt. If no response is received within 7 days a further final warning letter is sent giving a further 7 days to respond before formal legal action is taken. If no response is received at this stage we undertake further enquiries to obtain a better picture of the debtor’s financial position and their ability to pay. If we can see that the debtor has the ability to pay if pushed then, depending on the nature of the debt and of the debtor we will commence formal action either by way of court proceedings or by way of insolvency action. If we cannot trace any assets and it appears to us that formal action would not result in payment then we will advise you accordingly and suggest that the debt be written off.

  • Getting a response from the debtor

    If the debtor responds to the initial letter of demand indicating that the debt is not disputed but cannot be paid due to hardship then we will seek to formalise an agreement with the debtor for payment of the debt over a period of time. Often such agreements are backed by personal guarantees. If it is not possible to reach an agreement for repayment we will consider commencing court proceedings or insolvency proceedings as detailed above. If the debtor responds to the initial letter of demand but indicates that the debt is disputed we will obtain full details of the alleged dispute and take your further instructions as to the validity or otherwise of the dispute. If we are satisfied that either the dispute has no merit or that you have good prospects of being able to answer the alleged dispute at trial then we will commence proceedings in the county court and seek to obtain judgment against the debtor which we will subsequently enforce. When we recover debt we will deduct from it 20% plus VAT and then send the rest straight to you. We will not ask you to pay any more than 20% plus VAT and we will only charge you if we recover money for you.

“Step in and see how, when it comes to debt recovery, we do things differently.”


Speech marks
  • I am a clinical psychologist and medical expert witness. I have been in private practice for 20 years and although I have strict terms of business, on occasion I experience great difficulty receiving payment from referring agents. As a sole practitioner this requires me to spend a great deal of time chasing payment and obviously has an adverse effect on my cash flow. Recently a firm of personal injury lawyers refused to pay my fees as their client absconded, despite the fact that the firm had agreed in writing that they would be responsible for my fees and not their client. Green Door were extremely helpful and managed to extract my fees from the lawyers within 2 weeks. They were professional, supportive and kept me informed at all times. It made a huge difference having someone on my side and I have since learnt that many medical experts faced with this situation, admit defeat and waive their fee as they can’t face the battle alone. I highly recommend this service.

  • We have been using Green Door debt recovery solicitors for the last 2 years to help with our debt recovery and we find them to be a very organised and professional company. Angela and the team are always happy to help, they have a good success rate and the No Win No Fee policy is great.

  • In mid 2010 I sold my small café business to Mr A and Mr B. We agreed to take payment in instalments over a period of time. At first, the instalments were received on time but at the end of February 2012 an instalment was missed. The contract stipulated that any monies outstanding after 10 working days rendered the entire balance, in this case just over £23,000, was due immediately. I made contact with Angela Shaw on 21st March 2012 and she explained very simply the debt collection process. Feeling confident that Angela understood the situation, and that Green Door were going to fight tooth and nail for me, I decided to ask them to act on my behalf. Although both Mr A and Mr B were legally in debt to me, morally it was very much Mr A that owed the money. I would of course have taken the money from Mr B but I really wanted it to come from Mr A, as the debt was morally his. During the process I was kept informed of progress until I got “the call” on 20th April 2012. The entire sum – £23,160 recovered from the right one… Mr A, in just under 1 month!

    What a result!

  • I have been really pleased with your service. You have managed to recover debt that I thought wasn’t possible, your charges were fair and explained upfront and you did exactly as you said by keeping touch and letting me know if there was a chance to recover the debt or whether it was a waste of time. It has also made me review our own credit control procedures, hopefully we won’t have any further problems but if we do I’ll definitely be in touch.

Speech marks

Dr. Sarah Mackenzie Ross

Clinical Psychologist