FAQ’s

  • Do I have to pay any money up front?

    NO! With Green Door there is nothing to pay up front. The Green Door debt recovery service works on the basis that you will only ever have to pay us if we recover money for you. For example, if you instruct Green Door to try and recover £1,500 and we are successful, the total fee will be £300 plus VAT (i.e. £360). So you would receive £1,140.00 (or if you are VAT registered £1,200). It really is as simple as that. Debt recovery as it should be.

  • Do I have to pay any court fees or other fees to third parties?

    NO! With Green Door you will not have to pay any court fees or other fees to third parties. The Green Door debt recovery process works on the basis that any court  or other fees that have to be paid are paid by our sister disbursement funding company.  With Green Door you will only ever have to pay us if we recover the outstanding debt for you and then you will only pay a total fee of 20% of the amount recovered plus VAT.  For example, if you instruct Green Door to try and recover £1,500 and we are successful, the total fee will amount to £300 plus VAT (i.e. £360). So you would receive £1,140.00 (or if you are VAT registered £1,200). It really is as simple as that. Debt recovery as it should be.

  • What is the success rate of your debt recovery service?

    Our debt recovery rate is very good, as you can see by our testimonials. At Green Door we take an individual approach to each debt case and this is entirely dependent on the nature of the debt and of the debtor.

    We always advise to take the necessary action as soon as possible to reduce the likelihood of not recovering the money owed to you. If a debtor has only a limited amount of funds, they will typically pay the people that employ the debt recovery solicitors as a priority.

    Generally the reason why payments have not been received is your debtor is experiencing cash flow problems and will not want to admit to it, hence the delays and lack of communication. They may also be waiting to see what steps you are going to take. Using Green Door debt collection services they will realise that it is in their own interest to resolve the matter and also that you are serious about recovering your money.

  • Are there any hidden charges at all?

    NO! With Green Door there are no hidden charges. The Green Door debt recovery service works on the basis that you will only ever pay us if we recover the money for you. All you pay is a fee of 20% of the debt recovered for you plus VAT.

  • Can I ask Green Door to recover more than one debt?

    YES! The Green Door debt recovery service is available for any number of debts. All you ever pay is a fee of 20% of the debt recovered for you plus VAT.

  • Are you able to provide me with legal advice?

    Yes we can. As we are debt recovery solicitors, we are permitted to provide legal advice and are registered with the Solicitors Regulation Authority complying with the SRA Code of Conduct 2011. This is where Green Door differ to debt collectors…

  • I’m not in the UK, can you help me recover money from a UK based debtor?

    At Green Door we also have an impressive track record of successfully recovering Overseas and International Debts; this is entirely dependent on the countries involved however, we do accept these cases. Call us or fill out the quick contact form and we’ll call you back to discuss the case.

  • Do you charge VAT if I am from overseas?

    The service is performed in the UK therefore tax applies. By Law, VAT is charged on a service which is “Not Exported”. If you require further advice on this please call us or fill out the quick contact form and we’ll call you back.

  • Are you able to recover small debts?

    YES! Green Door will consider any debt amount of more than £3,000. If you are unsure of the value of the debt the best thing to do is either fill out the Quick Contact form or give Angela a call on 0161 836 9970 and we’ll be able to advise you on the the most appropriate solution.

  • Can I ask Green Door to recover old debts?

    YES! Whilst in general terms the sooner Green Door start chasing a debt for you the better the prospects of recovery are, as long as the debt is not more than 6 years old Green Door will consider taking the case for you. You can use our debt recovery calculator to calculate the total amount owed, it’s nice and simple to use so give it a try.

  • Can I ask Green Door to recover a disputed debt?

    YES! Whilst the Green Door debt recovery scheme is primarily for undisputed debts, we will always consider each case on its merits and may be able to assist with disputed cases, however, our normal 20% plus VAT terms would not apply in this case. We would discuss the terms upon which we would be able to accept your case with you on an individual case by case basis.

  • What if the company is in Liquidation/ Receivership, can you help me?

    Nobody can make a debtor pay if they are in liquidation, the first line of enquiry here is to ensure that they really are in liquidation or receivership. We will check to make sure this is actually the case and that you are informed of meetings and who the other creditors are. It is well known that some companies distribute notices informing creditors of administration proceedings but don’t actually cease trading. In these cases it certainly pays to check.

  • What information do I need to provide to start the recovery process?

    All we need to commence debt recovery action is the debtor’s name, address, telephone number and the amount outstanding. If you do not know any of the above details, don’t panic Green Door can run a basic search on your behalf. Following the opening of the file, Green Door will immediately go ahead with the initial investigations into the current financial position of the debtor, for example, the current trading status of the individual or company property and/or ownership.

“Step in and see how, when it comes to debt recovery, we do things differently.”

Testimonials

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  • I am a clinical psychologist and medical expert witness. I have been in private practice for 20 years and although I have strict terms of business, on occasion I experience great difficulty receiving payment from referring agents. As a sole practitioner this requires me to spend a great deal of time chasing payment and obviously has an adverse effect on my cash flow. Recently a firm of personal injury lawyers refused to pay my fees as their client absconded, despite the fact that the firm had agreed in writing that they would be responsible for my fees and not their client. Green Door were extremely helpful and managed to extract my fees from the lawyers within 2 weeks. They were professional, supportive and kept me informed at all times. It made a huge difference having someone on my side and I have since learnt that many medical experts faced with this situation, admit defeat and waive their fee as they can’t face the battle alone. I highly recommend this service.

  • We have been using Green Door debt recovery solicitors for the last 2 years to help with our debt recovery and we find them to be a very organised and professional company. Angela and the team are always happy to help, they have a good success rate and the No Win No Fee policy is great.

  • In mid 2010 I sold my small café business to Mr A and Mr B. We agreed to take payment in instalments over a period of time. At first, the instalments were received on time but at the end of February 2012 an instalment was missed. The contract stipulated that any monies outstanding after 10 working days rendered the entire balance, in this case just over £23,000, was due immediately. I made contact with Angela Shaw on 21st March 2012 and she explained very simply the debt collection process. Feeling confident that Angela understood the situation, and that Green Door were going to fight tooth and nail for me, I decided to ask them to act on my behalf. Although both Mr A and Mr B were legally in debt to me, morally it was very much Mr A that owed the money. I would of course have taken the money from Mr B but I really wanted it to come from Mr A, as the debt was morally his. During the process I was kept informed of progress until I got “the call” on 20th April 2012. The entire sum – £23,160 recovered from the right one… Mr A, in just under 1 month!

    What a result!

  • I have been really pleased with your service. You have managed to recover debt that I thought wasn’t possible, your charges were fair and explained upfront and you did exactly as you said by keeping touch and letting me know if there was a chance to recover the debt or whether it was a waste of time. It has also made me review our own credit control procedures, hopefully we won’t have any further problems but if we do I’ll definitely be in touch.

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Dr. Sarah Mackenzie Ross

Clinical Psychologist